Traveling Spoon is a food tourism platform that connects travelers with local hosts who prepare homemade local cuisine in their homes.
This extra service is an integral part of the augmented product and a key to their success. TaskRabbit is a market of service providers and clients in the offline space. John Deere equips its agricultural equipment with remote sensors to collect data on weather and soil conditions and use analytics to help farmers improve crop yields.
For example, when all boom boxes played tapes and CDs, the one with the bass booster stood out even though the benefit to the consumer was minimal. Other technologies such as prognosticshealth management and cyber-physical systems have further created service innovation technologies for PSS.
Just like products, services differ from one another in having distinctive features and benefits, though these differences may not always be so obvious to potential customers. Other services have less to do with the product itself and more with how the data it collects can help the customer in their business or personal life.
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Types[ edit ] There are various issues in the nomenclature of the discussion of PSS, not least that services are products, and need material products in order to support delivery, however, it has been a major focus of research for several years.
Speaking to people about your business can be one of the most effective ways of promoting your product or service. Please help improve it or discuss these issues on the talk page. Although benefits are generally more important than features, there are some times when features make all the difference: When all the products in a category provide the same basic benefits, a unique feature may provide a competitive advantage.
These include a variety of platforms serving different markets and niches. As another example, when all leadership consultants referred to similar performance improvement outcomes, the ones who developed online diagnostic tools distinguished their work from competitors.